It's with a deep sense of pride and respect that we welcome you to www.WordUp-ECig.com
After first discovering the electronic cigarette in 2006, we were amazed at how easy it was to use the E-Cig As customers just like you, we set out to learn everything we could about this new technology. During this process, we discovered products and sellers that were good but unfortunately many were dreadful and unethical.
During this period of time, we never dreamed we were planting the seeds for our family business. We knew we couldn't compete with the "Big Guys" nor did we want to. One of the most alarming things we noticed was the lack of personal attention and customer support. It's in this respect we found our niche.
We established a company with the best products, fair prices and unsurpassed personal attention to our customers - before and after the sale. We founded our company with the philosophy that "the customer comes first". We respond to e-mails with lightening speed and if you prefer to chat on the phone our lines are open 5 days a week. You'll always speak with an owner, not a salesperson or automated attendant.
As new products enter the market we work diligently to seek out the finest, most advanced vaping technologies available. We then offer them to you at surprisingly affordable prices.
It's these core values that allow us to maintain long term relationships with our customers. Relationships we cherish.
Why not take a quick look at our customer reviews and see what our customers say about us?
Should you decide to purchase from us, we vow to do all we possibly can to ensure your transactions with us are always effortless SAFE- and always rewarding.
-1 Month warranty on electrical items.
-No Refund On E-liquids.
-Cartridges 5 packs unused only.
-Signs of damage due to misuse or abuse of product will void warranty
-Disposable items are not covered by warranty
-Atomizers have 14 day warranty Unless Otherwise posted.
-Shipping Out Side Of The USA It can't being risky to import Electronic Cigarettes, especially PRE-filled cartridges.
If your order is seized by your customs, please require them to return the parcel to the sender with the same tracking number. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order when we receive your re-shipping fee. We are not responsible for products being confiscated by the Customs in your countries. The customer is accountable for all customs fees, communications regarding there items, package, parcel anything pertaining to a purchase at WordUp-Ecig.com
Wordup-Ecig.Com Is Not Responsible For Any Good Seized By The Country of Destination Customs or any officials of said Country Exchanges: There are no refundsafter 7 days from purchase date,exchanges will only be given on defective items. After 30 days there are no exchanges unless otherwise posted.
Exceptions: Be fore the 7 days We are unable to offer returns on open cartridges & e liquids. If you purchase a kit that includes cartridges & e liquid, a full refund will be given with the pro rate for every 5 pack of cartridges not used no refund for e-liquid. You will have a restocking fee and your refund will be & adjusted accordingly.
All Returns Should Be Shipped USPS Or You The Customer Are Responsibility For shipping Payment No Exceptions.
Feel free to contact us with any questions. We Do No Ship On The Weekends. This Means if You Place Your order On Friday, It Will Not Ship Until Monday. Thank You for understanding our situation on this as our employees need to have some time for themselves And Families. Sorry For Any Inconveniences.
Thank You
The WordupEcig Staff
Warranty Issues Please Email: WarrantyDepartment@wordupecig.com
Other Inquiries & Questions Please Use Contact Page or generalinfo@wordupecig.com
Phone order Only 1-321-574-8095
Wholesle orders Only 1-888-688-7419 Toll free USA & Canada