The
following Terms and Conditions apply to the use of this Web site as
well as all transactions conducted through the site. Wordupecig.com reserves the right
to change or alter any of our terms and conditions and warranties at
any time
Copyright
All content
appearing on this Web site is the property of:
You must be of Legal
Smoking Age in your state
of residence
to purchase products on our site.
Terms
And Conditions
Wordupecig.com
reserves the right to refuse service, terminate accounts and/or cancel
orders at its discretion including without limitation, if www.wordupecig.com
believes that customer conduct violates applicable law, may result in
products being used in a dangerous or unintended manner or is harmful
to the interests of
www.wordupecig.com and its subsidiaries.
Your
Account
When you
create an account with us, you are responsible to maintain the accuracy
of the information contained therein. WordUpEcig.com will not reimburse
any cost associated with incorrect information you provide us via your
account or otherwise. For example, if you have us ship a package to the
incorrect address you will not be reimbursed for any shipping costs and
you will be required to wait until the package is returned to us for
re-shipment or a refund. All refunds will be handled according to our
posted refund policy.
Privacy
Our Privacy
Policy is simple. We collect only the information required to provide
you with the service or product you order. All of your information is
securely handled and stored and used only at your request. We never
sell, trade or release any of your information. We never contact you
unless we have a question about an order placed or you have signed up
for email coupons. If you have any questions, please contact us.
Special
Orders/Requests
Orders
where you request altering of the original product such as
switching/replacing/modifying batteries, atomizers or liquids will have
absolutely no refund value.
Coupons
We use
multiple outlets to provide discount and coupon codes such as website
ads, emails and forums. Due to the multiple coupon/discount codes
available, we cannot adjust your purchase price after you have placed
your order. For example, you place your order and then find a discount
code online. We will not issue a refund or change your purchase price.
Please contact us with any questions.
Sales Policies and Advertising
Disclaimer
While we
try to ensure all prices posted are accurate at all times, we cannot be
responsible for typographical and other errors that may appear on our
website. If the posted price/quantity for an item or service is
incorrect due to typographical or other error (e.g., data transmission,
shipping calculation etc.), we are only responsible for the correct
price quantity which we will attempt to provide to you as soon as we
become aware of the error. We make every effort to provide accurate,
up-to-date information;
In the
event an item is listed at an incorrect price due to typographical,
photographic or technical error or error in pricing information
received from our suppliers, We Will honer that price.
Shipping
Free Shipping for orders $20 or more is only available on items shipped inside the USA
Domestic
Shipping
All
shipping inside the continental US is free for orders $20 or More (First Class Mail 4-7 days). You may upgrade to 2-3 Day Priority Mail or Express Overnight shipping during check out.
*During the
holiday season, we adhere to our normal shipping schedule. However,
delivery time for the United States Postal Service may be extended due
to higher package volumes or inclement weather. If you have a time
sensitive order, you may want to consider upgrading your shipping
service to avoid any disappointments. Questions? Please call
1.888.688.7419
Orders are
shipped Monday through Friday excluding shipping holidays or other
issues as defined by USPS or other shipper. Orders placed on a Friday
may not ship until the following Monday. We know how important it is to
receive your order on time and make every effort to ship your package
as soon as possible. If you have any questions about delivery time,
please contact us. Shipping costs are Not Refundable under any
circumstances.
Package
insurance may cover loss, damage or theft but will not cover
confiscation. Insurance claims may take as long as 90-180 days to
adjudicate. WordupEcig.com has no ability to influence the claim
adjudication time or outcome of the claim. Insurance claims are soley
decided by the carrier
International
Shipping
All orders
will ship within 24 to 72 hours of ordering. Cost varies with
destination. delivery time varies with destination from 5-14 days.
Delivery time may also be affected buy border customs.
Wordupecig.com
ships merchandise World Wide including the US Virgin Islands. Due to
the constantly changing international laws concerning electronic
cigarettes and their related products, the risk of loss and title for
all merchandise ordered on this web site will pass to you the customer
once the package has been transferred to our carrier. WordupEcig is not
responsible for damaged, lost, stolen or confiscated items or whole
packages.
Laws
pertaining to electronic cigarettes and accessories vary from country
to country. You are responsible to fully understand the laws in your
specific location.
Depending
on the country you live in, your laws may restrict the import of
Electronic Cigarettes and specifically pre-filled cartridges. If your
order is seized by your Customs Department, contact them and request
your package be returned to the sender with the same tracking number.
As soon as we receive your parcel, we will refund you the product cost
as per our refund policy (no refund of shipping charges will be
granted) or re-ship your order at your expense. We are not responsible
for confiscation of packages by Customs in your country. The customer
is accountable for all Customs fees and communications with Customs
regarding confiscated items. WordupEcig.Com is not responsible for any
good seized by the country of destination Customs or any officials of
said Country.
Additional
Shipping Info:
Once items
are released by WordupEcig.com and become the property of the shipping
carrier, we are not responsible for any lost or damaged items. We are
not responsible and can not be held liable for any orders that are
shown as delivered by the carrier but are not received by you or that
are missing product. If you believe there may be an issue with the
delivery of your product such as it being removed from your mailbox,
doorstep etc., you may contact us and request the package not be left
unattended. You know better than we do if the mail delivery area at
your delivery location is unsafe to leave packages due to loss or
theft. This applies to both Domestic and Internationally shipments.
Warranty
All Brands
Have Specific Warranties. Scroll Down To Find Your Brand
Joyetech
Products
Manual
Batteries - 3 Month Warranty
Auto Batteries - 30
Day Warranty. This warranty covers ONLY manufacturer defects. Shorter
warranty period is due to auto batteries not being sealed allowing
e-liquid to enter battery if improperly filled resulting in a short
circuit.
Atomizers - 30 Day Warranty
DOA Warranty - 24
Hours. Warranty begins at time of delivery as noted according to USPS
tracking/delivery system. You must test your new product IMMEDIATELY
upon receipt. If for any reason you believe you won't be able to test
your product immediately, you must notify us BEFORE we ship your item NO
EXCEPTIONS. Unfortunately as the popularity of e-cigarettes has
increased, false claims of DOA items have forced us to implement this
policy. If you have any questions, please feel free to contact us.
All
Joyetech products must be used with their corresponding Joyetech
accessory or accompanying product. For example, Joyetech batteries
require the correct Joyetech charger, Joyetech 1000mah eGo, eGo-T
& Ego-C batteries are not to be used with any charger other
than a Joyetech eGo USB charger. We will be happy to answer any
questions concerning batteries and chargers (any brand) as this not
only effects your warranty but is also a safety issue. Please contact
us anytime with your questions.
iSmoka
Eleaf Mini 10 Watts
6 Months
For Battery. The eleaf must be charged and used with a joyetech, Kanger
or Aspire USB Wall Charger Adapter
Innokin
90
Manufactures Warranty which excludes usb cords and cartomizers. Innokin
products must use usb wall charger with 5v, 500ma that is CE &
UL certified
Vision
30 Day
Manufactures Warranty which excludes cartomizers/clearomizers.
Cartomizers/Clearomizers have standard DOA Warranty (See DOA Warranty
Above)
Kanger
Batteries,
usb/wall charger 30 Day Warranty
Cartomizers/Clearomizers
have standard DOA Warranty (See DOA Warranty Above)
Note On
Batteries & Chargers
Proper
battery/charger combinations rarely cause any type of battery related
failure. Use extreme caution when purchasing batteries and chargers.
Incorrect battery/charger combinations (fake, generic or
cross-branding) will void your warranty and expose you to dangers
including battery fire, battery explosion and personal injury. There
are no exceptions to this rule. We will be happy to answer any
questions concerning batteries and chargers (any brand) as this not
only effects your warranty but is also a safety issue. Please contact
us anytime with your questions.
Warranty
Procedure
All
warranties begin processing twice monthly on the 1st & 15th.
This process can take 1-2 weeks for completion. During this time, your
warranty product is sent to the manufacturer for final evaluation.
Their decision is final. Please do not waste our time, the
manufacturers time and the time of those with legitimate warranty
claims by sending in abused or misused products. We appreciate your
patience and understanding.
Wordup
Holdings Inc assumes no liability for any damages or loss of any kind
that might arise from the use of/misuse of any product purchased on our
website.
Exchanges/Refunds
Word Up
Ecig offers a 100% Money Back Guarantee. If you are not completely
satisfied, you will receive a full refund on returnable items (See
Exclusions). Just notify us within 7 days of receiving your items and
we will arrange a return or exchange as per your preference. This
includes packages shipped inside the continental US only.
Exceptions/Exclusions
There are
no refunds or exchanges on used items.
There are
no refunds after 7 days from delivery date. Exchanges will only be
given on defective items.
There are
no returns or exchanges on cartridges, Cartomizers/Clearomizers or
e-liquids. If you purchase a kit that includes cartridges or e-liquid,
a full refund will be issued for the cost of the kit ONLY. The cost of
any consumable product will be deducted from any refund accordingly.
For your protection, any consumable product that leaves our possession
is considered un-sellable and cannot be returned for any reason. There
is a minimum restocking fee of 15% to 25% USD (varies with item) on all
returns.
The
Consumer/Customer is responsible for the return shipping costs and
total value of the returned product until we acknowledge receipt of the
return. You are advised to purchase shipping insurance to cover loss or
damage. Mediation of any insurance claim is the responsibility of the
sender of the package NOT Word-Up E-Cig.
If you have
any questions concerning a warranty or exchange, please call us anytime
1-888-688-7419 or 1-772-932-7182 or email us at
WarrantyDepartment@wordupecig.com
Sales Tax
www.wordupecig.com
charges sales tax for merchandise ordered on this Web site based on the
applicable state sales tax rate and the location to which the order is
being shipped.
Support
Hours
Telephone
support is available Mon-Fri 9am to 5pm EDT Saturday 10:30am to 3pm
You can
email us anytime at generalinfo@wordupecig.com
Miscellaneous
Wordupecig.com reserves the right
to change or alter any of the above terms and conditions or warranties
at anytime.
Although
the information on this web site is accessible worldwide, not all
products or services discussed in this web site are available to all
persons or in all geographic locations or jurisdictions. www.wordupecig.com
and reserves the right to limit the provision of their products or
services to any person, geographic area or jurisdiction and to limit
the quantities of any products or services that we provide. Any offer
for any product or service made in the materials on this Web site is
void where prohibited.
GOVERNING LAW: In
the event of litigation both parties agree that the Law of the State of
business registration of
www.wordupecig.com shall apply and both parties shall
consent to the jurisdiction of said State's courts, or in the event of
diversity of citizenship, the United States District Court for the
(District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The
Terms and Conditions constitute the entire agreement between you and www.wordupecig.com
with respect to this Web site. The Terms and Conditions supercede all
prior or contemporaneous communications and proposals, whether
electronic, oral or written between you and www.wordupecig.com
with respect to this Web site. No modification of the Terms and
Conditions shall be effective unless it is authorized by www.wordupecig.com
If any provision of the Terms and Conditions is found to be contrary to
law, then such provision(s) shall be constructed in a manner to closely
reflect, as much as possible, the intentions of the parties, with the
other provisions remaining in full force and effect.
Trademarks
All brand,
product, service, and process names appearing on this Web site are
trademarks of their respective holders. Reference to or use of a
product, service, or process does not imply recommendation, approval,
affiliation, or sponsorship of that product, service, or process by www.wordupecig.com.
Nothing contained herein shall be construed as conferring by
implication, estoppel, or otherwise any license or right under any
patent, copyright, trademark, or other intellectual property right of www.wordupecig.com.
or any third party, except as expressly granted herein.