Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. Wordupecig.com reserves the right to change or alter any of our terms and conditions and warranties at any time


All content appearing on this Web site is the property of:
Wordup Holdings Inc. d/b/a Wordup Ecig™
6062 SE Federal Hwy, Stuart, FL 34997
Copyright © 2008-2020
All rights reserved

You must be 21 Years of Age or Older
to purchase products on our site.
WARNING: E-Liquid products contain nicotine.
Nicotine is an addictive chemical.

Terms And Conditions

Wordupecig.com reserves the right to refuse service, terminate accounts and/or cancel orders at its discretion including without limitation, if www.wordupecig.com believes that customer conduct violates applicable law, may result in products being used in a dangerous or unintended manner or is harmful to the interests of www.wordupecig.com and its subsidiaries.

Your Account

When you create an account with us, you are responsible to maintain the accuracy of the information contained therein. WordUpEcig.com will not reimburse any cost associated with incorrect information you provide us via your account or otherwise. For example, if you have us ship a package to the incorrect address you will not be reimbursed for any shipping costs and you will be required to wait until the package is returned to us for re-shipment or a refund. All refunds will be handled according to our posted refund policy.


Our Privacy Policy is simple. We collect only the information required to provide you with the service or product you order. All of your information is securely handled and stored and used only at your request. We never sell, trade or release any of your information. We never contact you unless we have a question about an order placed or you have signed up for email coupons. If you have any questions, please contact us.

Special Orders/Requests

Orders where you request altering of the original product such as switching/replacing/modifying batteries, atomizers or liquids will have absolutely no refund value.


We use multiple outlets to provide discount and coupon codes such as website ads, emails and forums. Due to the multiple coupon/discount codes available, we cannot adjust your purchase price after you have placed your order. For example, you place your order and then find a discount code online. We will not issue a refund or change your purchase price. Please contact us with any questions.

Sales Policies and Advertising Disclaimer

While we try to ensure all prices posted are accurate at all times, we cannot be responsible for typographical and other errors that may appear on our website. If the posted price/quantity for an item or service is incorrect due to typographical or other error (e.g., data transmission, shipping calculation etc.), we are only responsible for the correct price quantity which we will attempt to provide to you as soon as we become aware of the error. We make every effort to provide accurate, up-to-date information;

In the event an item is listed at an incorrect price due to typographical, photographic or technical error or error in pricing information received from our suppliers, We Will honer that price.


Free Shipping for orders $20 or more is only available on items shipped inside the USA

Domestic Shipping

All shipping inside the continental US is free for orders $20 or More (First Class Mail 4-7 days). You may upgrade to 2-3 Day Priority Mail or Express Overnight shipping during check out.

*During the holiday season, we adhere to our normal shipping schedule. However, delivery time for the United States Postal Service may be extended due to higher package volumes or inclement weather. If you have a time sensitive order, you may want to consider upgrading your shipping service to avoid any disappointments. Questions? Please call 1.888.688.7419

Orders are shipped Monday through Friday excluding shipping holidays or other issues as defined by USPS or other shipper. Orders placed on a Friday may not ship until the following Monday. We know how important it is to receive your order on time and make every effort to ship your package as soon as possible. If you have any questions about delivery time, please contact us. Shipping costs are Not Refundable under any circumstances.

Package insurance may cover loss, damage or theft but will not cover confiscation. Insurance claims may take as long as 90-180 days to adjudicate. WordupEcig.com has no ability to influence the claim adjudication time or outcome of the claim. Insurance claims are soley decided by the carrier

International Shipping

All orders will ship within 24 to 72 hours of ordering. Cost varies with destination. delivery time varies with destination from 5-14 days. Delivery time may also be affected buy border customs.

Wordupecig.com ships merchandise World Wide including the US Virgin Islands. Due to the constantly changing international laws concerning electronic cigarettes and their related products, the risk of loss and title for all merchandise ordered on this web site will pass to you the customer once the package has been transferred to our carrier. WordupEcig is not responsible for damaged, lost, stolen or confiscated items or whole packages.

Laws pertaining to electronic cigarettes and accessories vary from country to country. You are responsible to fully understand the laws in your specific location.

Depending on the country you live in, your laws may restrict the import of Electronic Cigarettes and specifically pre-filled cartridges. If your order is seized by your Customs Department, contact them and request your package be returned to the sender with the same tracking number. As soon as we receive your parcel, we will refund you the product cost as per our refund policy (no refund of shipping charges will be granted) or re-ship your order at your expense. We are not responsible for confiscation of packages by Customs in your country. The customer is accountable for all Customs fees and communications with Customs regarding confiscated items. WordupEcig.Com is not responsible for any good seized by the country of destination Customs or any officials of said Country.

Additional Shipping Info:

Once items are released by WordupEcig.com and become the property of the shipping carrier, we are not responsible for any lost or damaged items. We are not responsible and can not be held liable for any orders that are shown as delivered by the carrier but are not received by you or that are missing product. If you believe there may be an issue with the delivery of your product such as it being removed from your mailbox, doorstep etc., you may contact us and request the package not be left unattended. You know better than we do if the mail delivery area at your delivery location is unsafe to leave packages due to loss or theft. This applies to both Domestic and Internationally shipments.


All Brands Have Specific Warranties. Scroll Down To Find Your Brand

Joyetech Products

Manual Batteries - 3 Month Warranty

Auto Batteries - 30 Day Warranty. This warranty covers ONLY manufacturer defects. Shorter warranty period is due to auto batteries not being sealed allowing e-liquid to enter battery if improperly filled resulting in a short circuit.

Atomizers - 30 Day Warranty

DOA Warranty - 24 Hours. Warranty begins at time of delivery as noted according to USPS tracking/delivery system. You must test your new product IMMEDIATELY upon receipt. If for any reason you believe you won't be able to test your product immediately, you must notify us BEFORE we ship your item NO EXCEPTIONS. Unfortunately as the popularity of e-cigarettes has increased, false claims of DOA items have forced us to implement this policy. If you have any questions, please feel free to contact us.

All Joyetech products must be used with their corresponding Joyetech accessory or accompanying product. For example, Joyetech batteries require the correct Joyetech charger, Joyetech 1000mah eGo, eGo-T & Ego-C batteries are not to be used with any charger other than a Joyetech eGo USB charger. We will be happy to answer any questions concerning batteries and chargers (any brand) as this not only effects your warranty but is also a safety issue. Please contact us anytime with your questions.

iSmoka Eleaf Mini 10 Watts
6 Months For Battery. The eleaf must be charged and used with a joyetech, Kanger or Aspire USB Wall Charger Adapter

90 Manufactures Warranty which excludes usb cords and cartomizers. Innokin products must use usb wall charger with 5v, 500ma that is CE & UL certified

30 Day Manufactures Warranty which excludes cartomizers/clearomizers. Cartomizers/Clearomizers have standard DOA Warranty (See DOA Warranty Above)

Batteries, usb/wall charger 30 Day Warranty
Cartomizers/Clearomizers have standard DOA Warranty (See DOA Warranty Above)

Note On Batteries & Chargers
Proper battery/charger combinations rarely cause any type of battery related failure. Use extreme caution when purchasing batteries and chargers. Incorrect battery/charger combinations (fake, generic or cross-branding) will void your warranty and expose you to dangers including battery fire, battery explosion and personal injury. There are no exceptions to this rule. We will be happy to answer any questions concerning batteries and chargers (any brand) as this not only effects your warranty but is also a safety issue. Please contact us anytime with your questions.

Warranty Procedure
All warranties begin processing twice monthly on the 1st & 15th. This process can take 1-2 weeks for completion. During this time, your warranty product is sent to the manufacturer for final evaluation. Their decision is final. Please do not waste our time, the manufacturers time and the time of those with legitimate warranty claims by sending in abused or misused products. We appreciate your patience and understanding.

Wordup Holdings Inc assumes no liability for any damages or loss of any kind that might arise from the use of/misuse of any product purchased on our website.


Word Up Ecig offers a 100% Money Back Guarantee. If you are not completely satisfied, you will receive a full refund on returnable items (See Exclusions). Just notify us within 7 days of receiving your items and we will arrange a return or exchange as per your preference. This includes packages shipped inside the continental US only.


There are no refunds or exchanges on used items.

There are no refunds after 7 days from delivery date. Exchanges will only be given on defective items.

There are no returns or exchanges on cartridges, Cartomizers/Clearomizers or e-liquids. If you purchase a kit that includes cartridges or e-liquid, a full refund will be issued for the cost of the kit ONLY. The cost of any consumable product will be deducted from any refund accordingly. For your protection, any consumable product that leaves our possession is considered un-sellable and cannot be returned for any reason. There is a minimum restocking fee of 15% to 25% USD (varies with item) on all returns.

The Consumer/Customer is responsible for the return shipping costs and total value of the returned product until we acknowledge receipt of the return. You are advised to purchase shipping insurance to cover loss or damage. Mediation of any insurance claim is the responsibility of the sender of the package NOT Word-Up E-Cig.

If you have any questions concerning a warranty or exchange, please call us anytime 1-888-688-7419 or 1-772-932-7182 or email us at Support@WordupEcig.com

Sales Tax

www.wordupecig.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Support Hours

Telephone support is available Mon, Tues, Thurs, Fri 11am to 7pm EDT and Saturday 10:00am to 6pm
Phone: 772.932.7182

You can email us anytime at: Support@WordupEcig.com

Wordupecig.com reserves the right to change or alter any of the above terms and conditions or warranties at anytime.
Although the information on this web site is accessible worldwide, not all products or services discussed in this web site are available to all persons or in all geographic locations or jurisdictions. www.wordupecig.com and reserves the right to limit the provision of their products or services to any person, geographic area or jurisdiction and to limit the quantities of any products or services that we provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of www.wordupecig.com shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and www.wordupecig.com with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and www.wordupecig.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by www.wordupecig.com If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by www.wordupecig.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of www.wordupecig.com. or any third party, except as expressly granted herein.